PRIVACY POLICY
United Wholesale Mortgage, LLC, a Michigan limited liability company (“UWM,” “Us,” “We,” or “Our”) understands that you expect privacy and security for your information. Your trust and confidence in Us is appreciated. Be assured, We are committed to treating your information responsibly. This Privacy Policy describes the standards We follow in handling your nonpublic information.
Information Gathered
You may choose to provide information about yourself in order to be contacted by Us regarding products and/or services, to become a part of Our broker network or to receive a response to your question or inquiry. Such information may include the following:
Your Name
Your company name
Contact information including but not limited to phone number and email address
Business address
Information about your business
Other information you choose to provide via a telephone call, letter or e-mail
Information about your activity and interaction with this site and/or another UWM website
We may collect the above information via online submission forms, contact fields, telephone calls, emails to Us, letters and documentation provided to Us and your activity on Our website.
Because of the financial nature of Our business, Our websites are not designed for use by children under the age of 13 and those not of legal age to contract. Therefore, We do not knowingly attempt to solicit or receive any information from children. Additionally, We do not have services available for those younger than the legal age to contract and as such does not knowingly attempt to solicit or receive any information from those under the age of 16. We do not sell the personal information of minors.
How Information is Collected
The personal information We receive about you is provided: by you directly to Us; online forms you complete; documentation provided; emails and letters you send to Us; phone calls with Us; online contact forms; and your activity on Our websites.
Mandatory and Optional Information
We identify for you what information is required to fulfill any particular request on Our Website. If you choose not to provide mandatory information, We will not be able to provide you the service you are requesting or fulfill your request.
Use
Primarily, the information you provide will be used to contact you and better understand your question and/or needs. You understand that by submitting your information through this Website or one of UWM’s other company websites, you agree to be contacted regardless of registration with any federal, state or local Do Not Call list, Do Not Mail list, or any other comparable list or registry. By providing information to Us through this Website, a telephone call, an e-mail or letter, you authorize UWM to engage in the following uses of your information:
To improve Our products and services
To periodically market Our products and services, telemarket Our products and services, and send promotional emails and advertisements
To contact you
To improve or enhance this Website or any one of UWM’s other company websites and your online experience
For third-parties promotional or marketing use
To perform services you request
To complete any other task requested of Us or necessary to perform the underlying services for which you have contacted Us directly or indirectly
If you do not wish to receive information regarding Our products and services, you may opt-out with any future communications or by sending an Email to info@uwm.com. Please designate within your opt-out request your email address, name, telephone number as well as from what communications you wish to opt-out. UWM does not sell your personal information to third-parties for their promotional or marketing use without your consent.
Security
In order to protect your information from unauthorized use and access, We have measures in place directed to safeguarding the information you provide. Such measures include, but are not limited to, the following:
Implementing policies and procedures to provide protection of your information
Restricting use of and access to your information to only those employees with a legitimate business need
Requiring third parties doing business with UWM to comply with applicable privacy and security laws
Using secured internet connections to gather your information and forward to those who will act upon it
While UWM strives to maintain the highest standards of privacy and security, no data transmission over the Internet or any wired or wireless network can be guaranteed to be 100% secure. We recommend you do not send any confidential information by e-mail or through this Website. If you choose to send confidential information to Us via e-mail or other electronic means, you accept all risk that such information may be intercepted by a third-party.
While We respect and honor privacy preferences as you have expressed, there may be times We need to contact you to inform you of a specific change that may have an impact on your ability to use Our services or other critical non-marketing purposes. We may also contact you to respond to any specific request you may submit.
Legal Disclosure
At times, We may be required to disclose your personal information to, including, but not limited to, state and federal agencies, regulatory authorities, attorneys, and/or other parties as a result of a legal obligation, subpoena, or other legal requirement.
Web Technologies
A “cookie” is a small file that is assigned by the web server to your computer. The use of cookies allows UWM to identify what information and pages are accessed, information that is then used to improve the Website and your online experience. Assigning a cookie to your computer does not provide UWM access to your computer or any other information contained on your computer and your computer is not harmed by UWM’s use of cookies. Most web browsers afford you the option of modifying your settings to reject cookies should you choose. However, declining cookies may interfere with your ability to take full advantage of the features of this Website.
Web Usage Date: Our websites may track usage data, including but not limited to, your IP address, your page views and links clicked, your browser type and version, and other aspects of how you interact with Our websites. We utilize this information in the aggregate and on an individual level to better understand how Our website is being used, to improve site offerings, for troubleshooting and other issue resolution purposes. This date may also be utilized to help Us provide coaching and assistance on the various tools the site has to offer and provide you with a more personalized website experience or assist with technical support questions. We may also utilize it to send you specific offers or promotions or for other third-party providers to send you specific offers or promotions. If you do not wish to receive offers or promotions, send an Email to info@uwm.com. You can also follow the instructions at the bottom of any particular Email from Us to manage your notification preferences. We do not track URLs that you type into your browser, nor do we obtain any information about your usage across the internet once you leave Our website.
Change in Control
Your information may be transferred in connection with a sale, merger, transfer, exchange or other disposition (whether asses, stock or otherwise) of all or a portion of the business of UWM. You will have the opportunity to opt-out of further secondary use of your information following any such change in control.
Social Media and Third Party Links
We have a presence on various social media outlets in an effort to connect with Our clients, customers and to connect with potential clients. Your activity on third-party websites is governed by the security, policies and terms of use of each third-party website. You might find links to third-party websites on this Website. These websites should have their own privacy policies which you should read and understand before using their site. UWM does not accept any responsibility or liability for their policies or the security of information you submit through their website whatsoever as We have no control over third-party websites. The information posted on or directed on UWM or other United Wholesale Mortgage, LLC, a Michigan limited liability company social media profiles is generally available to the public. To protect your privacy, do not include sensitive personal information or any other information you want to keep private in your social media activity, comments, posts, or responses. Any information shared on UWM’s social media pages may be archived independently on, and retention of such information is governed by, the third-party website.
Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time without notice, but the most current version of the Privacy Policy will always be available to you by clicking the link at the bottom of this Website. By continuing to use the Website and the services available through it, after the date of change to this Privacy Policy, including accessing the Website, you agree and acknowledge acceptance of the Privacy Policy in its most current version.
Terms and Conditions
Please see the Terms of Use statement for other details that are applicable to and govern your use of and access to this Website by clicking the link at the bottom of this page.
Right to Know About Personal Information Collected, Disclosed or Sold
You have the right to request UWM disclose what personal information it collects, uses, discloses and sells. UWM has outlined above the general categories of information collected from you directly or received by UWM via your licensed loan officer. UWM does not sell your personal information and only discloses to third-parties who are performing services on behalf of UWM or assisting UWM with another business need or purpose.
If you would like additional information about what personal information UWM collects and how it is used, disclosed, and sold (UWM does not sell your personal information), you can submit a verifiable consumer request via telephone by calling 800-981-8898 and asking for our Consumer Advocate Team or by email to consumeradvocate@uwm.com. You can also submit your request in writing by mailing it to:
BAMB Request
c/o Consumer Advocate Team
585 South Blvd. E.
Pontiac, MI 48341
In order to respond to your request for information, UWM will need sufficient information to verify your identify. Please include with your request your name, property address, NMLS number (if applicable), loan account number (if applicable), last four digits social security number and/or any other information that may help UWM verify your identity.
Right to Request Deletion of Personal Information
California Consumers: You have the right to request the deletion of your personal information. However, please understand that as a licensed mortgage lender, UWM is required to comply with applicable rules, regulations and guidelines, which dictate how We retain your personal information and account information.
You can submit a verifiable consumer request via telephone by calling 800-981-8898 and asking for our Consumer Advocate Team or by email to consumeradvocate@uwm.com. You can also submit your request in writing by mailing it to:
United Wholesale Mortgage
c/o Consumer Advocate Team
585 South Blvd. E.
Pontiac, MI 48341
You may also designate an authorized agent to make a request under the California Consumer Privacy Act (CCPA) by following Our third-party authorization processes.
In order to respond to your request for information, We will need sufficient information to verify your identify. Please include with your request your name, property address, NMLS number (if applicable), last four digits social security number and/or any other information that may help Us verify your identity.
Non-Discrimination Statement
We do not discriminate against any consumer exercising their privacy rights conferred by the CCPA.
Agreement
By using this Website, you agree to Our Privacy Policy and to the use of the information We receive and collect as stated herein and in ways We may notify you of in the future. By providing any personal information to this site, you acknowledge that you fully understand and consent to the collection and processing of such information. UWM reserves the right at its discretion to modify this Privacy Policy at any time. Your continued use of this site following the posting of changes to these terms indicates your acknowledge, agreement and acceptance of any changes.
Questions?
Should you still have questions regarding Our use of your information and the protection afforded it, you may contact Us using the below information:
BAMB Inquiries
585 S. Blvd. E.
Pontiac, MI 48341
(800) 981-8898
Updated: 8/29/2022